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Communications Centre

Owen Sound Police Service is the designated primary 9-1-1 Public Safety Answering Point (PSAP) for Grey and Bruce counties,  the Municipalities of Dryden, Port Hope and Cobourg.  In 2016, the Communications Centre handled 44,538 9-1-1 calls for Police, Fire and Ambulance and dispatched 11,948 calls for service for the Owen Sound Police Service. 

Over the last 5 years the Owen Sound Communications Centre has provided dispatching services to 10 police agencies (including our own) and 22 fire departments.   In 2016, the Communications Centre received 53,461 calls for service for all the services combined.  We currently provide police dispatching for: 

  • Owen Sound Police Service 
  • Saugeen Shores Police Service
  • Aylmer Police Service
  • Port Hope Police Service
  • West Grey Police Service
  • Hanover Police Service
  • Wingham Police Service
  • Dryden Police Service
  • Midland Police Service
  • Cobourg Police Service

In addition the Owen Sound Police Service provided emergency notification services for the following fire services: Intertownship Fire, Arran Tara Fire, Tobermory Fire, Lions Head Fire and First Nations Fire.  The following Fire Departments are dispatched by the Owen Sound Police Service:               

                                         

 

 

 

Bruce County Fire Services Include:

  • Mildmay-Carrick Fire Dept
  • Teeswater-Culross Fire Dept
  • Chesley Fire Dept
  • Paisley Fire Dept
  • Ripley-Huron Fire Dept
  • Chippewas of Nawash
  • Wingham Fire Station
  • Blyth Fire Station

Grey County Fire Services Include:

  • Owen Sound Fire Department
  • Ayton Fire Station 
  • Durham Fire Station 
  • Neustadt Fire Station 
  • Meaford Fire Dept
  • Flesherton Fire Station 
  • Markdale Fire Station
  • Dundalk Fire Dept
  • Chatsworth Fire Dept

 

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The Communication Center is staffed by eight full-time and eight part-time Communicators. There are currently three Communicators on duty for 18 hours to respond to high call volumes.  In 2016 two (2) new positions of Switchboard Operator were added to the Communications Centre resources. The Switchboard Operators work 16 hours a day answering all administrative lines for all the police agencies that we currently dispatch for.  These positions were put into effect in April 2016 and they have processed in excess of 17,500 administrative telephone calls between April and December 2016.

Our agency plays an active role in the Emergency Plan for Grey and Bruce Counties, as well as the City’s Emergency Plan.  Our Communicators are expected to handle a variety of situations in a professional manner. As the first point of contact with our organization, they play a pivotal role in emergency response. The combination of call-taking, radio dispatching and advance computer skills makes this a challenging position. The Communicators are provided with both internal training and advanced Ontario Police College courses to assist them with their task. Each year several Communicators attend the annual Police Communicators Conference, the NENA/APCO Conference and the Ontario Fire Communicators Forum.  

 

Owen Sound Police Service Emergency Communication Centre has a 9-1-1 system that allows for the dispatchers to communicate to the deaf, deafened, hard of hearing or speech impaired (DHHSI) community within all the jurisdictions that we currently dispatch for using text messaging during an emergency. The T9-1-1 service is available to anyone who has a compatible cell phone and has registered their cell phones with their wireless service providers. When someone from the DHHSI community requires 9-1-1 services, they dial 9-1-1 on their cell phone. There is no need for them to speak, as the 9-1-1 call taker will receive an indicator that directs them to communicate with the caller via text messaging. The 9-1-1 call taker then initiates text messaging with the caller to address the emergency. For those within the DHHSI community that have not yet registered their cell phones, the Owen Sound Emergency Communication Centre is also equipped with TTY machines that will enable our Dispatchers/Call Takers to communicate with you as well.