The Owen Sound Police Service requires a full-time Switchboard Operator. Under the direction of their supervisor, this position will be responsible for administrative and emergency call-taking and dispatching in the computerized Communications Centre. This position involves shift work including days, nights, weekends, and holidays.

This posting is open to all employees and the public.

To be considered for this position, the applicant must;

· Be a Canadian citizen or a permanent resident of Canada;

· Have experience in a call taking role (preferred);

· Possess a minimum Grade 12 education or equivalent;

· Possess accurate and proficient computer and keyboarding skills and the ability to multitask;

· Be of good moral character and habits and have no criminal convictions for which a pardon has not been granted.

· Have excellent interpersonal and strong decision-making skills.

· Preference will be given to applicants with experience in emergency response, distress situations, and high-stress call centre and shift environments.

· Completion of the 911 & Emergency Service Communications program is an asset;

RESPONSIBILITIES:

· Receive all telephone calls to the administrative lines and redirect callers according to requests and/or needs.

· Ensure all information is gathered from the caller and entered into Computer Aided Dispatch software.

· Recognize a priority and/or emergency call for service and transfer it immediately to a Dispatcher for emergency response.

· Contact outside agencies for assistance as requested by Dispatchers in emergency situations.

The salary range for this position is $30.028 - $33.998/hour. Successful candidates will be subject to a comprehensive background check and Criticall Testing.

Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.

Please submit your resume and cover letter for this position, referencing Job #2025-PS08, to the undersigned via email no later than 4:00 pm on June 24th, 2025:

Craig Ambrose

Chief of Police

Owen Sound Police Service

hr@owensoundpolice.com

No phone inquiries, please. We thank all applicants who apply; however, only those selected for an interview will be contacted.

Accommodations for applicants with disabilities are available, upon request, in relation to materials or processes to be used throughout the hiring process.

The Owen Sound Police Service is an Equal Opportunity Employer. In accordance with Municipal Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

Job Type: Full-time

Additional pay:

• Overtime pay

Benefits:

• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift

Education:

• Secondary School (preferred)

Experience:

• switchboard: 1 year (preferred)

Work Location: In person

Application deadline: 2025-06-24